Refund policy
🛍 Returns
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You may request a return within 7 days of receiving your order.
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Items must be:
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Unused
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In original packaging
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In the same condition as received
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To initiate a return, please email us at:
📧 dollarsave92@gmail.com
Include your order number and reason for return.
🚫 Non-Returnable Items
The following items cannot be returned:
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Used or damaged items (not due to our error)
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Clearance / Final Sale items
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Personal care & wellness products (for hygiene reasons)
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Customized or made-to-order products
💰 Refunds
Once we receive and inspect your returned item:
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You will be notified by email
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Approved refunds will be processed within 5–7 business days
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Refunds will be issued to the original payment method
Please note:
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Shipping fees are non-refundable
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Return shipping costs are the customer’s responsibility unless the item is defective or incorrect
📦 Damaged or Incorrect Items
If you receive a damaged or wrong item:
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Contact us within 48 hours of delivery
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Send clear photos of the issue
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We will offer a replacement or full refund at no additional cost
⏳ Late or Missing Refunds
If you haven’t received your refund:
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Check your bank account
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Contact your credit card company
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Contact your bank
If you still need assistance, email us at:
📧 dollarsave92@gmail.com
📩 Contact Us
For any questions regarding refunds or returns, please contact:
Canvas & Comfort Support Team
Email: dollarsave92@gmail.com
Website: https://canvasandcomfort.ca/